Playing in a licensed online casino cannot assure winnings. Similarly, an online casino can refuse to pay you for several reasons. However, if you feel that you have satisfied all the conditions for the casino to initiate a paycheck to you but still haven’t paid, there might be something fishy going on. You might have been scammed, or worse, the online casino is trying to cheat you.
Whatever it may be, you can fight back and make attempts to regain the money that is rightfully yours. Taking an online casino head-on and fighting against it can be a taxing affair. However, if you think you think a casino is not paying you despite having a legitimate claim, there are ways that you can make them pay you.
Can A Casino Refuse To Pay?
Yes, online casinos can refuse to pay the winnings if you have violated their terms or policies. Most of the time when an online casino refuses to pay, it might be due to some technical difficulties or misunderstandings. It can be easily rectified by contacting the casino’s customer care.
However, if you think that you are denied a payout without any substantial reason, you can certainly go against the online casino and report it. Who can you report an online casino to? To the licensing authority that provides gambling licenses to an online casino. Most casinos don’t risk their certification and end up paying.
You must always select a licensed and regulated online casino to play online games. On the off chance that you are denied payment, you will have somewhere to complain about your issue. The licensing authority or the division of gaming enforcement will promptly look into the issue and cancel the registration of an online casino if found guilty.
Casino Won’t Pay You? Your Next Steps
If you are gambling on a licensed online casino and they are still refusing to pay your winnings, there are a few specific things that you should do to get an upper hand in the dispute. Follow these simple steps while gambling to ensure that you are not cheated:
- Follow the Terms: You should always follow the terms and conditions of the casino. If you are claiming a promotion, be sure to follow the wagering requirements. If the requirements are not met, the casino can refuse to pay you. Read the terms of each promotion carefully before claiming it. If the wagering requirement of any promotion seems unrealistic, opt out of it.
- Take Screenshots: If you played a casino game and won the jackpot, immediately take a screenshot of it. Also, take regular screenshots of your gaming wallet and monitor the balance in it. These screenshots serve as evidence against the casino if they claim that you haven’t won any game.
- Contact Customer Support: If there is a misunderstanding between you and the casino, talking to customer support can help you clear any doubts. Explain to them your predicament and ask them the reason for it. Most online casinos have a friendly and well-mannered customer support team that will explain to you in detail the issue.
- Never Create Multiple Accounts: Most casinos warn about creating multiple accounts to exploit promotions. If you own multiple accounts, the casino has the right to forfeit your winnings. Similarly, never use a VPN to gamble from a country where online gambling is prohibited.
- Keep A Record: The casino prompts you to send them a few documents to process the withdrawal limit, or to verify your gambling account. Always keep a record of the items that you have sent them. Always send any documents via email so that there is a record of it if the casino claims that a document is not submitted.
Who To Contact
The first and foremost thing to do if a casino refuses to pay you is to contact their customer support. Ask the reason for the issue and if it is not satisfactory to you, you can try contacting third-party casino resolution websites. These websites host casino reviews and player feedback, and online casinos won’t tolerate negative reviews about them which will prompt them to act quickly and resolve the issue. Here are a few third-party casino resolution websites:
- Casino.org
- Casinomeister Forum
- AskGamblers Casino Complaint Centre
- ARN (Sweden)
- The Pogg (UK)
- Resolver (UK)
Can I Sue The Online Casino For Refusing To Payout?
Yes, if a casino refuses to pay you the winnings that you deserve, you should sue the online casino. However, you should keep certain things in mind. Always play from online casinos that have a reputable license. Never use a VPN to access a casino that is banned in your country. Use the payment methods that are available in your country to make transactions. And, never create multiple accounts. If you haven’t done anything and the casino is still holding on to the winnings that are rightfully yours, take them to the court.
Conclusion
Having an active gambling license does not ensure swift payments of your winnings. Several factors can lead to a dispute between you and an online casino. Follow the tips mentioned in this article to make sure you are on the right side. Collect evidence, present your case, and plead for the right thing. Report the casino to its wagering license provider and to law authorities to get back justice and the money that is rightfully yours.
